Privacy Policy

We collect information you provide directly to us when you create an account, use our services, or contact us for support. This includes your name, email address, phone number, clinic name, and billing information.

We also collect usage data automatically - such as pages visited, features used, session duration, IP address, browser type, and device identifiers - to help us improve the platform.

We use the information we collect to:

• Provide, operate, and improve the Slotizen platform
• Process transactions and send related billing communications
• Send appointment reminders, notifications, and account alerts
• Respond to customer support requests
• Monitor for security incidents and prevent fraud
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties. We may share data only in the following circumstances:

• With service providers who assist in operating our platform (e.g. AWS, payment processors) under strict confidentiality agreements
• When required by law, court order, or government regulation
• In connection with a merger, acquisition, or sale of assets, with prior notice to you

We implement industry-standard security measures to protect your personal information, including encryption at rest and in transit (TLS 1.3), access controls, and regular security audits. All data is stored on AWS infrastructure within compliant data centres.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords and to report any suspected security issues immediately to security@slotizen.com.

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing of your data
• Data portability - receive your data in a structured, machine-readable format

To exercise any of these rights, contact us at privacy@slotizen.com.

We retain your personal data for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymise your data within 90 days, except where we are required to retain it for legal or regulatory purposes.

If you have any questions about this Privacy Policy or how we handle your data, please contact our privacy team at privacy@slotizen.com.